Alex Bentley

Review of Stoke by Nayland Hotel, Golf a...

Nice location but not a great experience to be hon...

Nice location but not a great experience to be honest. The staff seemed to not be able to cope with the number of guests (slow restaurant service), and their policy of reserving most of the spa loungers for day spa guests means that hotel residents are more likely to miss out. We also experienced a water supply failure during the evening when trying to get ready for dinner. Perhaps not the hotel's fault but it wasn't handled very well, the poor front of house staff having to deal with irate guests. Where was the hotel management?