Ta Nedo

Review of W Los Angeles (by Starwood hot...

So we arrived at around 6:30PM to check into the r...

So we arrived at around 6:30PM to check into the room we reserved - only to be informed that the room wasn't ready! At 6:30PM. We were told that we'd been upgraded from the Accessible (for disabilities) room we originally reserved (not true) to a suite, and will be called when the room was ready, and the front desk agent gave us 2 drink tickets. We were annoyed but ok with this. An hour later and no call, 7:30PM, we just decided to check back at the front desk to see if we can finally go to a room. The woman was kind of rude and curtly replied that she merely assigned us another room after we asked why no call back. How long were we supposed to wait around? Ugly service here, and the bed in the room must be designed for individuals under 5 feet tall, because I'm of average height and my feet were off the edge. Aside from the inconvenience and rudeness at the front desk, the rest of the hotel staff were perfectly nice, we found the room to be super clean, and the hotel itself is beautiful. Not enough for us to stay here again.