It s so sad that a few years ago they had a limite...

It s so sad that a few years ago they had a limited number of clients. The products do speak for itself however the experience of getting a single bag isn t pleasant.

While you waited in line for nearly 15 mins to get into the store while your thoughts are (oh yes I will get someone to help right away) funny you have to wait inside, granted I didn t wait for long but it s funny that I came in last and served first while the people who were ahead of me were still waiting.

I asked for a couple of bags only to be told that the items I want were sold out and probably be out next week. Apparently they don t email people when an item is available but they do take your money for an special order, really? Are you trying to make your bags special and unique when people pay more than retail to avoid this service? fair enough she won t email me.

Back to the point it takes more than 10 mins to get what I want, by the end they asked me give us your 3 fav colors really I want to know what s available based on this branch being sold out completely out of most of the bags, wallets and even leather goods I want. As well I liked a couple of bags on display that I asked to have (the lady helping us was very sweet and kind) unlike the other sales people who were mostly arrogant. She went and asked if I could get it but after some lame excuse they told me they can t sell the display.

You know you can ask around different branches if they have the color I want? Go out of your way for your customer don t stand in the way of them honestly it s very unpleasant getting a bag from them let alone shopping with family.

You want to be special and unique upgrade your policy!
Don t take pictures? You have a set number of bags and leathered goods you can buy under your name in a year? (mistake that I will never make again as I didn t know about it when I shopping with my family under my name)
You will have many more loyal customers if you worked more as a pleasant bitoque if you offer faster services and better customer care.

A) no more lines
B) more loyal customers
C) your customers would be happy instead of frustrated each time they leave

I wouldn t be buying for them anymore. I lost a big chuck of my day being in the store, their policy isn t up to par, they don t contact other stores for what you want and lastly the limited amount of items I can have in a year (seriously I m shocked).

They lost a loyal costumer and sadly they wouldn t hear me complementing them anytime soon