B Kim

Review of In Motion Services

FIVE STARS without a doubt, through and through. R...

FIVE STARS without a doubt, through and through. Repairs and Services: (sorry I forgot his name!) Came on time and did a full inspection of my father's mobility scooter. Even though he first saw it was super old (9 years) and past it's time, he still did a thorough job to check exactly what was wrong with it - I imagine others would look and say it's old and that it needs to be replaced without a further inspection. He took his time and really helped me understand the issue and why it couldn't be fixed. Then he helped explain what options there are for scooters that would suit my dad's needs and budget. Sales: My father saw a low price on a competitors site (the scooter he wanted was on sale for 30% off) and the sale would end (boxing day). So I quickly called theat store to put in the order. Luckily my phone died, so later when I wasn't in a panic to buy, I checked InMotion, and they had the SAME price ($5 difference) as their regular price! I think this shows a lot of honestly on their end! I didn't mind the $5 difference because of my great service already and called. The battery was also slightly more expensive, but the sales guy was able to help me out in that as well. Thank you! Rental: since we had to wait for our new scooter, they offered a rental and it arrived on time and the delivery guy was very kind to my father and helped him remove his accessories and did the exchange quickly, carting away the old scooter (which the competitor said they would not do). Delivery: delivery guy Nick (one name I finally rememeber because I just checked my voicemail), didn't just deliver it and take off. He made sure my father understood how to use it, and even sent me a picture of him super happy with his shiny new scooter!! My dad hates pictures but since he was smiling in that picture, I know Nick did a great job and was very friendly. I've looked at the pic for the tenth time now, and it really truly warms my heart to know there are great people out there, in the world, in the service industry, working with the elderly. Thank you In Motion, really, from both me and my father.