Aesthetics this hotel is a 5. They decorate it ama...

Aesthetics this hotel is a 5. They decorate it amazing for the holiday. It looks amazing, the hotel rooms are nice and modern, tv is on the wall. However, the front desk reception leaves much to be desired. They are so dry with their hospitality towards their guests. I checked in and I get all the way to my room and the key doesn't work because someone else is occupying it. I call down for someone to get me another key and was advised someone would bring me a key right up..... 10 minutes later I call back and now I am told that I will have to wait for another 10 minutes for someone to bring it up to me and that I will get it quicker if i come down and get it.. Okay! I take myself and my luggage back to the front desk and while I am there I overhear (eavesdrop) that another guest was told his hot water would be working but 12 hours later it still hasn't been fixed.. and about both incidents they didn't seem to care who was inconvenienced. They need to do better