Brad Altsman

Review of The Seelbach Hilton Hotel

My son got married at the Seelbach in December of ...

My son got married at the Seelbach in December of 2018. The wedding, reception, as well as the rehearsal dinner was held at the hotel. Needless to say, with alcohol and hotel rooms, our families spent a large sum of money at this establishment. You can imagine our disappointment when the valet stole $720 of our youngest son s money out of the consol of our truck and the hotel management didn t even attempt to replace it. Intended for Christmas shopping, he placed it in the truck compartment thinking it would be safer in a locked truck, parked in the hotel garage than in a hotel room with people coming and going. The truck was never disturbed for the entire time we were there so there is no other possibility. Instead of condemning a criminal who chooses to steal others hard earned money, the response we got from the Seelbach was, why would he leave his money in the truck? . That apparently justifies the criminals they choose to employ. We were also told, you can t prove that the money was there. If we replaced every person s money that claimed was stolen, we wouldn t be in business. First, why would people spend thousands of dollars at a hotel and lie about $720? Second, just how much is being stolen from patrons at this hotel for you to say such a thing? Staff members, upon learning that this happened, told us that someone else had designer sun glasses stolen the same day by the same valet.
Other minor issues that we could have overlooked if the management made an attempt to care: the valet lost the key to our second truck and a fellow worker used the offensive word, retard, to describe him in front of several guests waiting for their cars. The ceiling started to drip water an hour before the ceremony, the elderly man who performed maintenance was horribly rude, the staff cursed the management of the hotel the entire time they cleaned up and proceeded to tell guests that they never see any share of the mandatory gratuity. A complete overhaul of protocol, hiring practices, and professionalism is necessary for this landmark to do its reputation justice.