[Edited] Every time I deal with this place I can f...

[Edited] Every time I deal with this place I can feel my life get shorter. It's hard as a patient to navigate the insurance system - and I realize that it is hard on the staff at CMC, too. But it would be nice to feel as if they are on our side and advocating for us, the patients. Like we're in this together. Instead they respond with the same frustration as we do, only they are directing it towards us. I've been made to feel like a bothersome pest when all I'm trying to do is get myself care and treatment.