I did order pick up and drove the 30 mins home to ...

I did order pick up and drove the 30 mins home to discover half the items missing. I called and they were there but the employee didn't see them at the time. Because we are 2.7 miles outside of the delivery zone we have to drive all the way back to claim them or cancel them entirely. I asked about at least receiving a coupon for the trouble but was declined. The woman I spoke with was polite, but I feel more could be done for the trouble.