Ahmad P. Tafti

Review of Tom Kadlec Honda

Bad experience, very similar to what Mr. Brian sai...

Bad experience, very similar to what Mr. Brian said in his review. I expected something more from a big and reputable name as Honda.

Last week, I scheduled a service appointment for a factory recall for our CR-V. I was given an appointment at this Saturday. The appointment was my first time in this Honda service provider. Dropped off the CRV at 8 am, and advisor said me the car would be done by at most 12 (noon). I said let's be in a safer side, and ask for a shuttle service bring me back there at 1 pm, to just give them one extra hour and make sure the car be ready at that time. I then took shuttle to/from home, returned with my family at 1:30pm instead. I should say our family had planned something for the Saturday afternoon and already accounted for our car. We waited for a couple of minutes as the service advisor said he should check to see whether our CRV is ready or not. He got back to me and said "we did not do anything on your car until now"!!!!!. They said sorry, and I was told that by them that I may have two options: 1) stay there for an hour and half so they can START working on the car!!!!, or 2) re-schedule for another appointment and bring the car again!!!!!!

We said to the service advisor, okay, if the car was not ready, why did you send us the shuttle? No answer!!! I said, you knew that the car was not ready, and you did not even touch it, so why you did not call ms/us to inform me before hand that the car is not ready for pick up? No answer!!! I said, you have at least two phone numbers from us, you were able to give us a short call at least, so we can re-plan our afternoon. No answer!!! Is that a difficult stuff to just give us a short call?! Don't think so. Did they respect their customer time, at least my family time/day?! We don't think so. I don't know, not sure, maybe because it was a kind of FREE recall service, they ignored us easily to focus on other stuff instead. This is what we did think, if you have an appointment you expect the work to be done! But they showed we were wrong!!!

Honestly, it was an extremely total waste of my family time and the mileage!!!!!! My wife, our daughter, and me myself, experienced a bad day with them. They left a bad impression.