Melodie Vincett

Review of Sheraton Wild Horse Pass Resor...

The service was exceptional from EVERY staff membe...

The service was exceptional from EVERY staff member we encountered. The room was very clean and had all the essentials but the bathroom was a nice surprise - large and had a separate shower. For those of us who struggle to get in and out of the usual tub/shower combo and then hang on so we don't slip, this was a very welcome option. It also had a large soaking tub for those that are so inclined. The focus of our visit was the pool and given it was the July 4th weekend we were concerned that it would be crazy busy. The size of the pool area combined with the availability of 3 pools resulted in a very comfortable experience - we did not feel like we were stacked in there. The staff engaged the younger guests in several pool games and everyone received a prize. We ate two meals at the pool restaurant and we were very pleased with the quality of the food presented. There were ample staff available in the pool area to meet our needs. The pool area was clean and we appreciated having a choice of pools along with the waterslide. There was even a live band playing which added to the party vibe of the day.
We had very young children in our group so we didn t want anything that was too wild and overwhelming. The poolside activities were just the right level of fun and happy!
Again the staff was outstanding and made the difference between a great stay and an exceptional one. Highly recommend this resort for families.