Aaron R

Review of BMW of San Antonio

Worst service i have ever recieved! Came in for an...

Worst service i have ever recieved! Came in for an oil change (not to mention it had to be an appointment) took all day! Came back to pick it up took an hour and a half for them to still get it ready! Get inside the vehicle and notice the car is hesitating and theres still a service engine light on and an error picture with the "car on lift" didnt think much of it, so got the serice tech and told him about it, he then got a tech to clear the code, 15 minutes later driving home the lights and same picture come back on i call but it was late they closed for the day, the next morning i start the car same lights and notifications are on i call them and the service tech was supposed to call me back and they never called i was busy at work for that whole day so i couldnt really give them another call to find out or explain. So the next morning (today) i go out of my way and miss work to take it to them and the service guy tells me its the ignition coils or valve gasket and they are basically going to charge me again for more stuff and i tell him this is the way i received my vehicle back i have never mis-abused the car and it has been great to me and always taken car of and he gives me this excuse that the oil change has nothing to do with this issue, but i had the car in good working condition and now i have to possibly replace several parts on it, i would not recommend this place to get any service done at all i did not like the greating i received from the second service assistant i just asked him to check it to make sure they didnt forget to do something and he right away told me he used to be a mechanic and the ignition coils and valve gasket will need to be changed, but how can he be a mechanic when he works as a service assistance i call bs, i am sure they forgot something or accidentally forgot something but they just dont want to own up to it, which is fine mistakes happen and its understandable but to try to charge me is ridiculous, stay away from this service department this was the first time going here to this location for service and i would not recommend it, i feel i came in for a oil change and now they are trying to get more money out of me by messing with something on my car! The sad part is me and my wife were actually looking for a second bmw at this location so unfortunately for them they lost our trust and future business! I wish i can give it negative stars because right now this place deserves it!