Ashley McDonald

Review of Ocean Edge Resort & Golf Club

Very disappointing. My good friends were staying t...

Very disappointing. My good friends were staying to celebrate a special occasion. My husband and I called the front desk to arrange for a nice bottle of wine and a card to be sent to their room before their arrival. When our friends arrived there was no bottle in the room. I called several times that night and was assured it would be delivered and then confirmed it was delivered. It was never delivered. I spoke with several people and and then eventually a manager. The manager called me by the wrong name but said they would deliver the wine and it would be on the house. Upon seeing what was actually sent to the room (not what we asked to be sent) and a card with the WRONG name on it prompted me to write this review. It seems like there is a major disconnect going on at this hotel and customer service is not a priority.