I have owned scooters since 1999 and bought a new ...

I have owned scooters since 1999 and bought a new scooter from Scooterville in 2002. I primarily use it as a commuter. Even though I do not buy a lot of product (the scooter, a helmet and maybe a magazine every couple of months) they have always been friendly.

I had a series of issues with my scooter last year. The clutch blew and was fixed promptly. Diagnosis of a strange engine issue took much longer (it ate a cab screw). When I dropped it off over the winter, they went through it and the shop fee was reasonable for a new head and valves.

I had a clutch issue after 5,000 miles again, but the turn around on the repair was 2 days and I got charged less than an hour of labor with no parts cost (it was taken apart and cleaned).

I have been mostly happy with the service. They are quicker and more thorough when you drop off the scooter off-season, instead of wanting service in May, when they are flooded with bikes to repair.