Carol Beddow

Review of Copthorne Hotel, Merry Hill

Very disappointing experience with this hotel. Use...

Very disappointing experience with this hotel. Use of the spa and gym facilities is a huge joke. If this hotel is 5 or even 4 stars they seriously need to be reviewed.
Firstly the young woman at the reception looks down her nose at you. She as a huge attitude problem who was more interested in messing with her hair than talking to you. The room was missing simple things like tea milk toiletries. Deco was very tired and dated. Pillows felt like they came from poundland . Matteress past its sell by date. Hairdryer doesnt work and no spa dressing gowns .
We decided to use the spa and swimming pool. We was mortified by our experience. Firstly there aint no changing rooms we was told to get changed on the room above the pool. We had to share a open messy room to get undressed in a mixed sex and age (kids) group of strangers. From there we had to walk through the hotel with our swimwear on and a towel wrapped around us . Humiliating and disgraceful for 2 middleaged women. Never again will we stay at this hotel . Highly reccomend you choose another hotel.