Gary Ile

Review of Basement Systems USA

We had a great experience with Basement Systems wh...

We had a great experience with Basement Systems when they installed our finished basement. Our house is old and the crew faced a number of unexpected problems once they started their work. The head of the crew, Devin, did a thorough job in explaining the problems and how they could be resolved. He answered my questions (of which there were probably too many!) in a friendly and courteous manner. Devin's crew did meticulous work. Despite this attention to detail and the delays caused by the unanticipated problems, the crew finished in the time originally estimated or very close to it.

In installing some sheeting on the walls on an unfinished portion of the basement, Devin also discovered that the back of my oil tank was deteriorating and should probably be checked out. I called the oil company the following week and they said the tank was in bad shape and would be leaking shortly if not replaced. I appreciate the heads-up from your crew that saved me the aggravation that would have come with an oil leak in the basement.
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Recently another serviceman, Mark Loeffert, came by to install some additional sheeting in an unfinished area of the basement. He did a very thorough job of adding sheeting in a difficult area-- around the new oil tank. In addition he checked our waterproofing system (which Basement Systems had installed in 2005) to make sure that there were no problems and he installed a new battery to replace the very old original one. Mark provided some information about a dehumidifying system and left some literature and answered all of my questions. I appreciated Mark's friendliness and thoroughness. Once again, very happy with my Basement Systems interaction.