Encourage enrollment during the waiting period, lo...

Encourage enrollment during the waiting period, logging in to the website where you are required username you have never received or registered ...? Where to find this? After a long waiting time on the phone, one is greeted by an elderly elderly lady who is unhelpful and had no good solutions to come by. You try to explain your case clearly where a mistake has obviously been made, but is simply neglected and rejected. The only information left behind after a 9-minute conversation was that the invoice would cost you if you didn't pay continuously. Hope I never get anything to do with you again.