James Robichaud

Review of IGA Toppetta

Just finished shopping here and as I was checking ...

Just finished shopping here and as I was checking out a mistake was made (cash instead of credit was selected for method of payments.) An honest mistake was made which is fine. What was not fine however was being made to wait 20-30 just to pay by the method of payment i wanted (credit card.) The manager was called and even the senior manager. Neither acted like they cared and not once did either apologize for the wait.

They took my initial receipt and "forgot" they had taken it. So I was left with a receipt with only the amount and no items listed and had to ask for my itemized receipt. Then I had to ask again for my air miles to be added.

I get it, its stressful and there's covid, but there was 0 customer service by the manager. They didn't tell us why, only to keep waiting. I was asked if I wanted to pay by debit (would make things easier on their end). I only wanted to pay by credit, so I was told to wait again. The only person who actually seemed to care and be apologetic was the cashier, mistakes happen i get it but a "sorry for the wait" doesn't take much time of effort from someone.

Spent 7 minutes shopping and 30 minutes waiting. Won't be coming back to this location.