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Susan Quarm

3 years ago

The vast majority of people who work here do not a...

The vast majority of people who work here do not actually know the proper procedure to do anything, often even your advisor. Financial aid is a nightmare, I didn't get mine until three months after the term started, although I filled my fafsa out months before. You get a mass e-mail saying you have a hold or a block, then must spend nearly an hour on hold, on the phone with two or three different people before you finally learn there's some extra form no one told you about. The only people who are expected to know the rules are the students.

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