After the first experience or a delay of a parcel ...

After the first experience or a delay of a parcel from Sicily of a few days .. saying that they passed from home but it was not true because I stayed for them, I wanted to give the second chance .. hoping that this time it arrived at the right times.
For two days it has been delivered and immediately afterwards in the branch .. I hope that everything arrives in full because the first time I pretended nothing, the second time I don't spend anymore.
Answer the phone, you idiots
Never again with you !!
Bad service!