J Thollot

Review of Mercedes-Benz of Westminster

Dale went above and beyond in helping me with my 4...

Dale went above and beyond in helping me with my 4th cracked AMG rim on my 2008 E350. He went out of is way to get me a loaner car even though the crack was unexpected and I had no advance contact to make sure one would be available. My car was picked up within hours of my call. I was able to use a courtesy vehicle for an entire week while research was done to make sure my rim could be fixed correctly. Because it was my fourth cracked rim and I had already paid for two new rims, Dale understood my frustration and went out of his way to stay in constant contact with me. His great attitude and willingness to help made the process so much easier for me. I truly felt like he was very committed to my satisfaction and I was very pleased with my entire experience. This dealership always provides excellent customer service; all of my experiences with them have been demonstrations of their true commitment to excellence.