The hotel complex is very nice and you have a grea...

The hotel complex is very nice and you have a great view of Lake Garda. Above all, the pool area with a view is terrific. The majority of the staff (especially in the restaurant) are professional, friendly and attentive. The dinner menu was excellent. Parking space available for the car. In 5 minutes by car you are in Bandolino, in 1.5 hours in Venice. Both are very recommendable.

Despite all of this, we will not recommend this hotel, because the way the manager dealt with our criticism of our room was a real shock for us, which we have never experienced: the room did not correspond to the pictures (sleeping area was renovated; bathroom unfortunately not - see attached pictures reality vs. online picture). In the event of a complaint, we were told that everything corresponded to the pictures. The situation played out with the result that we were advised to leave. I expect the highest level of professionalism from a manager and not a solution that puts us out of the door.

After two intensive discussions, we were apologized for the behavior and invited to a dinner. A bad aftertaste still remains.

(For the sake of completeness: we were initially told that we could not change rooms because everything was fully occupied. Then it was said that one floor was blocked due to the Corona, but we can move into a room there. We refused this for various reasons from - much smaller, poorer visibility, etc.).

Conclusion:
Great location, great facility, great view. Friendly and helpful staff in the restaurant area.
Price-performance ratio ( 270 per night) is not right. A junior suite is a normal double room. Refusing guests the door is a no go.