Overall we had a pleasant stay but we beleive the ...

Overall we had a pleasant stay but we beleive the stay could of been a lot better.
* Building works: The Managers letter on the hotel web site does not do the works justice it is MAJOR and if you are at the pool all you hear is heavy machinery all day with the added smell of burning welding burning rubber. You even have to cross the works to get to the now very small beach. You can even hear early in the morning as lorrys reverse beep beep beep beep etc.
**** Pool and attendants: Would of been five star s but sunbeds reserved by towels come on it s a five star hotel not Spain. The attendants are first class very attentive and always on hand great little touches of cleaning your sun glass and cold wet towels. Again major let down as no view and noisey because of building works but that s not the hotels fault but again the Managers letter does not do this justice.
***** Reception and door staff: Brillant nothing to much trouble very informative and very helpful.
*****Room: upgraded us to full sea panoramic view very nice and thanks. Very large room even for four of us, everything you need for your stay.
** House keeping: This was a major letdown for me as I am used to rooms being clean fast and at a descent time. We had the room cleaned at different times of the day even around 5:30pm as we returned from a day trip. One day he came early before we went to breakfast and told him that we would be out the room at 11am he never came back and we had to ask the room to be cleaned during our evening meal. We had knocks on the door as we tried to rest etc very very poor. We had to ask for extra towels a few times as four of us in the room.
*****Facilitys: great every thing you need gyms, pools, games, restaurants.
**** Restaurants: we mostly used the buffet restaurant for both breakfast and evening meal. We would of given 5stars except my wife had a hair in her food, you have to pay for water(bit weird as you get as much as you want in rooms and pools) they gave me the wrong bill a couple of times. But the food was great with fantastic choice. We used the Sea grill for lunch one day and the food was a highlight. I do have a complaint thou we read the dress code for dinner for packing and took the appropriate clothing but we should not of bothered as people wore short shorts flip flops etc feel the hotel should stick to its regulations raise the level.
For our holiday we found it ok value but feel the building works outside on the palm itself was not as described by the web site which sort of spoiled the holiday a little.