Loren Brown

Review of Courtesy Chrysler Jeep Casselb...

SERVICE Review: We brought our brand new Dodge in ...

SERVICE Review: We brought our brand new Dodge in for it's first service, with 4,000 miles on it, 7 days ago. We had an 8:00 am appointment to drop the car off for the day for an oil change, tire rotation, and dysfunctional seatbelt. I waited 45 minutes in line, in the vehicle, before they could even get to me to take my keys and my information. They had to order the seatbelt part so we expected to return again. The next day, I noticed the vehicle pulling to the right when going 70+ mph on the hwy. We called a few times during the week, leaving voicemails, and received no calls back until days later. We rescheduled for today, Saturday. We left the car at 9:30am and did not get it back until 3:00 pm. When we came to pick it up, they said the car was not pulling, that it was driven twice, and nothing was done to the vehicle. We agreed to continue driving it and see if we notice it getting worse, or notice it at all (since they said it wasn't happening). Annoyed over the loss of our vehicle for nearly an entire day for no reason, I drove home. On the drive home, I noticed that now my GPS/Radio/Climate screen has three lines of scratches dug into the screen all the way across. I called immediately and the response was "I can't imagine how they could have done that" and "there is no manager here today and I cannot order the part until a manager sees it". First of all, I can't imagine how they did it either, but I can assure them it was not us. And secondly, no manager there on a Saturday - the busiest day of the week? We will be returning to have them fix this extremely disappointing damage to the interior of the car and taking all future service issues to the Dodge dealership in Tampa. What a huge headache for no reason - we are very disappointed with our experiences at this location. Never again.