Review of Commonwealth Bank of Australia, Sydney

3 years ago

Dear Commonwealth Bank,

Dear Commonwealth Bank,

I have been experiencing the most outrageous customer service in your bank.

I have been applied and approved for Platinum Credit Card about two months ago. I did not receive the cards. Someone activated my card (from the bank) without my knowledge. So my Gold Credit Card was cancelled and moved over automatically. I meant I did not have a credit card anymore. I called the bank to report the issue. the operator blocked my new and never received credit card. So, I do not have any credit card at all. Moreover, The operator blocked my debit card too. That means I have no cards since the Thursday. I was still ok till my Tap and Pay stop working on the weekend to make this the third strike and embarrassed me in front of my friends and I needed to borrow money for having lunch with them.

So, I came to the bank again today and the lady said that she cannot be able to see my credit card because of the crash in the system. So, She helped and called the credit card on the phone. The lady explained some items but ignored my request to talk to her directly.

I was agitated enough to call and complain after this. The lady behind the phone mentioned that she cannot connect me with the complain section. That just made me not to be agitated anymore and become happy. This is the most ridiculous joke I have even been heard.

Therefor, I am going to rate you based on my experience in 5 categories.

1) not being able to help with the issue: 10 out of 10
2) untrained Staff: 10 out of 10
3) Technical Issues with the bank: 10 out of 10
4) lacking customer service: 9 out of 10 (you did not get the full mark because someone is at least saying sorry behind the phone)
5) Jokes and funny stuff: 10 out of 10

At the end, I really like comedy. I would love to have an opportunity to work in your company. with my knowledge in comedy, I am sure I can be a help there.

Regards,

Cyrus Ranjbar
(based on your amazing rating, I am not expecting any response but you can pm me and I will give you my customer number if you want to publish this funny story)