Long time member of the Houston Zoo. Was there Fat...

Long time member of the Houston Zoo. Was there Fathers Day 2019. Bought tickets for new dino exibit and was told I could get a package that included carousel. Got package. It started raining and carousel shut down until weather cleared. Waited for rain to stop and when it did "Heather" at the ticket booth by the carousel said lightning was in the area and that carousel would remain closed. I asked for refund and she said "no refund, just wait" then backed away from window. I asked how much longer she said "there is no time frame" then then backed away from window and sat down. I tapped on window and she refused to acknowledge my presence. Another lady in the booth wanted to help but it appeared as though "Heather" muted her Mic. I was able to get information from the other lady inside the booth that I should go to guest services in which I did. "Heather" was very rude and shouldn't be in a position where she has to interact with patrons. Very unfriendly demeanor. I frequent the Houston zoo probably 6+ times a year. First experience with poor service.