Just so you're aware, I contacted your company 5 t...

Just so you're aware, I contacted your company 5 times yesterday to ask where my verification email was at, as it didn't arrive. I couldn't use my account until I confirmed the email.

Your LIVE chat feature failed each of those times after waiting in the queue from position 10-14 down to position #1. I also tried calling you as well, which also failed. I doubt you care, considering your clientele are incarcerated, but your product support is absolute garbage as of yet. If I didn't have to utilize you for finding out some key information about my sibling, I would avoid you forever, based solely off this experience. To boot, you had no problem accepting and pre-charging my credit card account for our billing, yet you wouldn't allow me to use the service. I mean, this is complete inept behavior from a company as large as you are.

I don't anticipate any reply or any sort of improvement, but I figured I would try to let you know of the errors in the event you had your clientele in mind at all.