Yuliya VasilyevaReview ofRiver
After a 2 hour process, I was refused service afte...
After a 2 hour process, I was refused service after all. The waitress was totally unprofessional, I'm not sure she knows that her job entails customer service. I am from New York, thus I have an out of state ID. I am always happy providing multiple forms of ID when asked. The waitress asked for my ID, I provided her my Drivers license, she said ok, took my drink order and left. The waitress was then gone for at least 15 minutes, me and my boyfriend actually started talking about how long does it take to get a drink? She comes back and blatantly just says "I don't feel comfortable serving you, your ID seems fake, I have to refuse service to you". I told her I am happy to provide multiple forms of ID and provided her with my Virginia tech ID and my credit card, she still said she was refusing me service. I was appalled, I told her I have no problem having the cops come to scan my ID. I asked to speak to the manager, and again there was a long wait. I brought my ID's to the bartender and other employees who were all satisfied with my forms of ID and stated they were acceptable. I had to ask two other people for the manager since the waitress just vanished once again. Finally the manager came out and was apologetic, but at this point I felt that the restaurant did not deserve my business. I am still appalled that I was not even given the opportunity to provide a second form of ID and was just instantly discredited due to an obviously inexperienced waitress.
Additionally, before we seated they gave us a handful of issues over minutia such as moving inside if it started raining.
We will not be returning here, nor recommending this place to anyone. We should have listened to the other Yelp reviews about the terrible customer service.

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