Brad Hibma

Review of Subaru Canada (Head Office) - ...

If I could give a negative number I would. WORST e...

If I could give a negative number I would. WORST experience of my life hands down. Safe yourself misery and don't shop at Gemini or buy a Subaru PERIOD!!!!!
2015 wrx purchased brand new. Treated very poorly when purchasing until deposit amount came up.
-Stereo head unit kept overheating and shutting down - replaced, now my dash rattles.
-Bluetooth speaker was cutting in and out - replaced, now it can't be used unless pressure applied to it.
-Blown motor - 10 week motor repair with multiple failures instead of motor replacement, not offered a rental until week 4 with zero help from anyone including subaru customer care. Scratches all over front end, rattling front end, smells like burning when driven. Asked about buy out at initial hearing of blown motor and was offered 25k for it, then not even 4 months later and less than 1000km was offered only 21k.
-less than 1000km after motor rebuild and ample testing the intake blew off (only issue spoke of by Gemini) leaving it stranded on side of highway, waiting 4 hours for tow truck back to Kitchener.
- automatic start wouldn't work after rebuild as the hood switch was bent down, simple fix was to just simply bending it back!
-less than 2000km after rebuild engine light came on, flashing sport mode and car can't seem to figure out what it wants to do, had another mechanic check the code and 3 codes came up- engine knock, can shaft placement, engine stall. Gemini could only "see" the engine stall code which is remedied by a computer update, but no answer for the 2 missing codes.
Left with an absolute LEMON with no reliability, no responsibility by Gemini or Subaru and no one wanting to resolve the issue or even help resolve it.
Absolute worst purchase and experience of my life!
I hope this deters people from dealing with subaru as a whole!