Money chopping, still shipping costs. I order 400 ...

Money chopping, still shipping costs. I order 400 euros worth of pants online and can only return for free in their stores. Every self-respecting web store (B.V. Zalando) assumes easy and free returns. Especially with amounts above 100 euros. Returning to the store is free of charge, but it is of little use to me. That store is much farther away than a postal agency. I order online so I don't have to go to the store.

A shipment of 400 euros, trousers of more than 100 each, and then also ask money for return .. what a disappointment. I asked them this and asked if they would compensate me. In response, they told me that they are not making exceptions to their rules. Just go to the store ... Hello !, your competitors do it so I really don't care.

Do not buy anything here, but go to an online webshop where customer satisfaction is of paramount importance and return is just free.