Purchased a computer there years ago. I paid for e...

Purchased a computer there years ago. I paid for extended warranty and "in home" geek squad service. Hard drive went bad, called, they first acted like they never sold me the computer and the head of the Geek Squad department was "extremely" rude. He then said I had to bring it in for any service. What could I do but take it there? I showed my contract and they apologized for denied in home service. I did not accept the apology because by that time I was too P O ed from the hassle they put me through. They replaced the drive but "never" offered to deliver the computer even after I proved I had "paid" for in home service. I said then I would never buy anything from them again, I have not 9 years later and I never will. Circuit City went out of business, Sears will too, Why? Like this store they forgot about who and why they unlock the doors in the first place---The Customer.