Michael Barger

Review of McGuyer Homes Inc.

If you are in search for the builder of your dream...

If you are in search for the builder of your dream home, look past McGuyer Homebuilders, Inc. (MHI) Coventry Homes, Plantation Homes and Wilshire Homes. If working with a company that will go out of their way to do the right thing is important to you, MHI is not your builder. If they don t have to do it, MHI won t.

Faced with doing what s right or closely scrutinizing what and where you initialed in a contract, MHI has demonstrated an unwillingness to bend, care, or go out of their way to preserve customer satisfaction. Your initials by a paragraph in a contract will supersede any verbal agreement made by MHI sales staff.

For one year, I ve been working with a sales representative to get screen doors for an 8x12 sliding glass door in my new home. This was an item noted on the inspection report and promised would be addressed. A year later, the sales representative is no longer employed by MHI and corporate denies all knowledge of the arrangement, suggesting the MHI employee wasn t representing MHI at the time he agreed to provide screens. So here I am, a year later left holding the bill for a $980 screen install I had to arrange on a $380,000 home.

In a time when beautiful customer experiences, brand reputation, doing the right thing and going above and beyond to understand what customers want, need and care about, MHI is more focused on what they re obligated to do. When faced with the opportunity to take the high road, MHI went a different way.

Customer loyalty and satisfaction after the sale are best left to homebuilders who care about someone greater than themselves and who firmly believe the customer is always right.