Our organization has worked with IES for several y...

Our organization has worked with IES for several years. We appreciate that IES has made an effort to develop more responsive website templates for our agency to choose from, and the level of customization that those templates allow us to incorporate into our website.

We also appreciate being able to access unlimited web-based training, but have specific recommendations for improvement. The first recommendation is to have a complete training syllabus available to their customers, covering the features and functions of Wordpress that the client will need to use in order to manage their website content. For example: Images (format, uploading, use in content creation).

This training syllabus should also be the source of recorded web training (so that clients may refer to different sections of the training upon demand) and written documentation of processes and procedures which can also be referred to upon demand, rather than deferred to the next scheduled training session.

As current training is being offered, it is up to the client to request and schedule training and define the training syllabus, and to schedule and attend additional training if certain topics of training need arise later. It's an inefficient training system, much of which could be alleviated with a more thoughtful approach by IES.

So, overall, the design and hosting services represents a very good value, but I would recommend that potential clients assess their proficiency with Wordpress and consider seeking outside training resources to supplement the training IES provides.