I only gave a 1-star as I am comparing this hotel ...

I only gave a 1-star as I am comparing this hotel to other luxury retreats (Lake Louise, Fairmont hotels, Wickaniish, etc) - if I was grading it as a regular downtown Marriott I would have given it 3 stars. The service here is VERY choppy - this may be a result of high staff turnover. Some of the staff were great (Melissa in the Forte restaurant and Carlos in the Cedar), but most really didn't care. There was a lot of, "that is not my area" - which you usually don't find in a luxury resort. The surroundings are very pretty. You are stuck at eating at one of their establishments - food is mediocre and the cocktail list is short an unexciting. If you do go, make sure you get a reservation for all meals - they do not have enough space when the hotel is busy to serve everyone. We asked about reservations one night at the bar and were told it was walk in. We returned the next night (to 'walk in') and were informed that they were not accepting walk ins until 8:30. The Nordic spa is an interesting experience. Book a massage if you go so you will not have to wait in line (waits can be up to 6 hours). they give you a robe to wear between pools, but you will probably just hang it and dash in your swimsuit eventually. Parking underground is $12.50 a night - not bad for heated parking. Make sure you check in first before attempting to get in the garage as you need an electronic key (it would have been nice if the staff greeting us knew that). There are some fun boardgames in the lobby, but of course the staff are not organized enough to have dice and cards available ("this isn't my area") - so bring your own. All in all, did not live up to expectations.