When I rang iiNet technical support to help me sol...

When I rang iiNet technical support to help me solve an internet access problem with a new NBN service, he asked what modem did I use for the connection. When I told him that I used an old iiNet modem,
he immediately knew what went wrong and asked me to reboot the modem back to factory settings. After rebooting, I was very pleased to note that connection to the internet was established. What impressed me was that he knew exactly what questions to ask and once were told the answer, he was able to give the solution immediately. My problem was solved literally within three minutes of the call!! Dr Tam