Thomas Rochelle

Review of Minerals Resort & Spa

Be warned, if you stay overnight here, expect no...

Be warned, if you stay overnight here, expect no help or support. Our friends had a wedding at one of their venues and we decided to stay at minerals.

The problems began when we tried to go to bed around midnight. The smoke alarm in the room was beeping, of course this meant the battery was dead, no biggie, an easy call to the front desk will fix it.... after calling the front desk four times, with no answer, I tried every other extension on the phone... no answer. Not a single answer.

I threw on my shoes and walked to the front desk to see a lone woman manning the desk. I approach and ask if there was a problem with the phones because I called every line with no answer. She said "oh, that'll happen. .. I'm the only one here and there were several callers just before". Ok. .. you're on you're own, I understand... Maybe it was bad scheduling. So I continue "Ok, Our smoke alarm is beeping, do you have someone from maintenance, or a spare battery I can use to replace it?"

"oh, no, I don't think I have that"...
"You don't have anyone here for maintenance?"
"No, they all left at 10:30 and will be back at 6am"
"So... no one is here... for anything? This is a big hotel, how can you have no one on staff to help? What if a toilet clogs or something shorts?"
"I can get you security to help"

Before I could stop her she called up security, digs in her drawers and finds a single 9 volt that may or may not work. A place with hundreds of rooms... hundreds of smoke alarms and no spare batteries!?

As I walk to the room with this poor security guard he explains to me that they aren't even staff, that they are retired cops and the only EMS and security are here for support, and that one person at the front desk. I felt bad for the guy, probably gets it a lot.

The battery, luckily, worked.

Everything else with the wedding, reception, was all wonderful, but those are with the other facilities, not this hotel/spa. This places service and support are lacking.

I write this not because the overall time was bad, not at all, I write this because this is obviously poor management. No level headed management would leave a hotel or spa, with that many rooms, without at least one person on maintenance. For a place this large with this much clientele, there is no excuse, this is just cutting corners. I am not mad at the lady at the front desk, or security, they can only work with what they have available, which isn't much unfortunately. This is on management... This is an easy fix... So fix it