I placed an order on-line around 11:30am to pick u...

I placed an order on-line around 11:30am to pick up 6 cupcakes later that day. I drove an hour to pick them up and arrived around 5:30pm. I was then informed that they had a busy afternoon and ran out of half the cupcakes that I had already purchased . They had no answer as to why my cupcakes weren t set aside when I purchased them so they wouldn t sell out or why they didn t contact me to let me know they wouldn t be able to fulfill my order. I would have gone elsewhere if they couldn t deliver what I paid for. They only thing they offered was a refund or to give me different cupcakes. The whole point of ordering them and paying for them in advance was to make sure they were there when I arrived. In the end, I wasted two hours of drive time due to their poor customer service. Very frustrating. They have a great product, but their customer service and accountability when they make a mistake leaves much to be desired.