Lazy customer service. I purchased a $1200 monitor...

Lazy customer service. I purchased a $1200 monitor from Computer Alliance online which had dead pixels on the screen. When I drove to the store to drop it off for a refund, I waited almost a week for the refund to be processed, and only after numerous calls reminding them of my refund. Each time I called I was put on hold for 5-10 minutes while someone was "fetched from upstairs" only to be told that it would either take several days or that the person that was meant to process my refund was unavailable. I was told to expect a call which never came and so when I called again I was told the refund was processed today, on the sixth day, and to check my PayPal balance. PayPal transactions are almost instantaneous and I got a notification of my refund almost as soon as the phone was picked up. The service desk literally processed my refund before they answered my call and then told me it was processed today. This is the laziest and most unprofessional customer service experience I've ever had.