janet conran

Review of Boch Toyota

I made an appt with Amanda for an oil change. She ...

I made an appt with Amanda for an oil change. She told me they had a special where I could get my tires rotated and the oil done all for 49 dollars. I said, oh ok, I ll do that. Angel helped me upon arrival and I did not mention the above convo but Amanda said it was in the notes for angel to read. Angel came out and recommended a 4 wheel alignment. My husband refused it. Angel then said, I can do it for 99 dollars. My husband said, ok, that s fine. had a baby in my arms while I was asked to cash out so I asked my husband to do it while I took the baby to the car. Driving home, I look at the invoice and noticed I did not get the oil and tires rotated for the price I was quoted. I call Amanda, who apologized and told me, Carlos, the manager would be calling me back. I m still waiting for this call back and my bill to be credited.
Update: Carlos called me back this morning. He said he would give me the credit on the account towards my next service. He explained the special Amanda told me about was in the form of a coupon. And when Angel offered the front alignment coupon, only one coupon applies. Since it was never explained to me by Amanda that is was a coupon, as it was worded as a special they offered at this time, Carlos said he would keep the credit on my account. The service dept is very personable, clean and there is virtually no waiting period checking in, at least the days I have visited.