Alex C

Review of Town & Country BMW

Town+Country BMW has built a strong infrastructure...

Town+Country BMW has built a strong infrastructure that encourages excellent client-oriented customer service while delivering honest and transparent business ethics. While there will always be times when something is miscommunicated, the key is how well the front-line sales are at promptly providing a solution (that is productive while maintaining client satisfaction). Additionally, if mistakes are made showing empathy and apologizing about being unable to meet certain promises and providing alternatives will definitely set things right and this level of sincerity goes a very long way.

This is the experience we had while looking to purchase a new vehicle. Initial client interactions and emotional exchanges felt positive, and my questions were answered promptly with knowledgeable responses. Although there was a miscommunication however it was taken care of without an escalation. In the en of the day, I felt valued and will definitely recommend Town+Country, and like any other business matters, be clear, concise, and read clearly the fine print.