You never have to talk to them (car pass and gate ...

You never have to talk to them (car pass and gate code sent to you ahead of time) but if you need to they are super helpful. I always hate having to pick the key up ahead of time so that s a huge plus for me. Also, they supply beach towels and bikes for free. Awesome! Awesome company. I will always check with them first before booking a HHI vacation.