R Jamal

Review of Hotel Pennsylvania

This is the worst hotel I have stayed in and I hav...

This is the worst hotel I have stayed in and I have stayed in hotels all around the world. The staff is absolutely rude, I came in the morning and waited, it was very crowded so I lined up for the check in at 12. After a long wait I was told checkin is at 3 and then the person called for the next person without me even replying. The normal thing to do is saying that our room will be ready at 3 or blah blah ... customer service stuff, not even the key to the lobby's washroom. I walked away and went back to the waiting area, I was just too tired waiting since 8 am and then the long line. I later on used the kiosk for self check in. In the morning I went down for the breakfast and they needed a voucher so I went to the front desk to inquire, as soon as I said excuse me... the lady screamed at me WAIT! I told her I need to ask about the breakfast she just pointed at the loooong check-in line. I just left! I tried to speak to a staff member or a manager but that was also frustrating, when I finally got to the manager with boiling blood I was told to wait in another line. To add to that, no minifridge in the room, no kettle to make tea, breakfast is a nightmare as you wait in line for a cafe, a scene that is so humiliating, internet is 20$ a day, furniture is broken and the rudest staff you will encounter and many more. I recommend pay a little more and stay in a better place, somewhere they understand even slightly the meaning of hospitality and treat you like a human being. I am checking out tomorrow and never coming back, whatever extra money I would have spent elsewhere brings in more value than I thought. One more thing, don't buy sightseeing tickets from there, go from the ppl outside, not because of price but what you will get from them requires you to travel to the office to get the paper tickets and not the digital card.