I would give zero rating if I could honestly - eve...

I would give zero rating if I could honestly - even that is too much for this company. It has been 8 years we are dealing with this company and they are utterly and incredibly bad at service, BEING FAIR to leaseholders, and answering to concerns. None of the issues have been resolved over these years despite following their totally non-working internal policies and being escalated to a number of 'high level concern' issues. They always have a shortcut no matter what problem you're going through and favour some (bullying) leaseholders to others who are actually working for the good of the whole other leaseholders. This company is nothing but a rude, unfair and terrible organisation that they actually find a way to blame you for the issue that you report. While trying to fix something, you actually end up being worse off and told off while another leaseholder can enjoy these things without anything being done or explained. I remember waiting for 1h 45min on the customer service line which (obvs) ended up with a big NOTHING at the end of the call. They are unethical, an example of a shame for housing management and if you love your sanity, patience and money - DO NOT GO INTO ANY CONTRACTUAL LIABILITY WITH THIS COMPANY. They are simply the worse.