Monica Li

Review of Woburn Toyota

Will try to keep this short. I ve bought from the...

Will try to keep this short. I ve bought from them twice - brand new cars each time. Unfortunately ran into some issues and realized they not only won t take care of loyal repeat customers they lie! For my latest car purchase I had asked the sales guy for some add ons with additional fees. One of the add ones were alloy wheels. I accepted the fees without any negotiation ($1000!) The sales guy did not inform me they were going to be aftermarket wheels, or that Toyota branded wheels would be of better quality because these aftermarket wheels started to have problems after three years. When I took my car to them to see i was immediately met with comments like these are aftermarket wheels we can t do anything about them and well since they re not Toyota wheels that may be why they re having issues sooner than usual . I have since tried to file complaints with the bbb but even on there Toyota lies saying customer was aware of aftermarket wheels. For the last time I repeat, the sales guy that sold me the car failed to mutter anything about giving me aftermarket wheels. I am not dissatisfied because they re aftermarket wheels. I am angry because Toyota refuse to acknowledge its their mistake now that there are issues with said add on products. Products that they asked for $1000 for and I had no qualms to pay for. It s their mistake their sales guy didn t inform me the type of product they re selling to me, failing to explain there apparently is a difference between aftermarket versus Toyota brand, that I would be treated differently when issues arise with said product, and for lying about it afterwards. I also wanted to add that the Toyota dealer that has worked on my car for the past few years have even tried to help me get in contact with Woburn Toyota but their manager and even director refused to respond. I kept getting the run around too and now they don t even return a call. The last time I spoke with someone in charge was in the summer.