Really disappointed with the service my husband an...

Really disappointed with the service my husband and I received today.
We had our car booked in to get an estimate for the hail body damage. We parked up where we always do when we bring the car in to then be told we are at the wrong place (we were never told this over the phone). We then drove to the other location where the employee told us that they couldn't find our appointment and wouldn't be able to see us today and that the next appointment will be in May (EIGHT months from now!)
VERY POOR CUSTOMER SERVICE. We weren't informed by the lady over the phone that 1. There was another location that we were supposed to go to. 2. We had to bring in certain paperwork to even have the car looked at.
3. Failing to actually Schedule a appt for our car to be seen (she made it yesterday!).