I have never written a feedback on any visit I mad...

I have never written a feedback on any visit I made before but feel obligated to write one on this visit.
Very poor customer service. They refused to process a discount coupon at the entrance contradicting their website claim. When I called Parc Safari this morning and asked to speak to customer service about the issue I was told the only way to contact customer service is by email and the response time is like a week. Where on Earth can one find such customer service?