Elle Klass

Review of Sandestin Beach Hilton

This is a beautiful hotel and MOST of the staff wa...

This is a beautiful hotel and MOST of the staff was very friendly but there was a couple circumstances that seriously lowered the 5 star rating I would have given them. I was there during Hurricane Irma and the first incident was when I attempted to extend our stay since our home was in an evacuation zone and we couldn't get home. The lady at the counter attempted to price gouge us. Disgusted we ended up getting a room in another hotel for our last day.
The second was when I witnessed an employee giving a woman with her pet a hard time. The lady was holding her small dog and the employee got onto her about not having it on a leash. He got on the radio instead of simply letting her know the dog needed to be on a leash. The dog probably didn't weigh more than 10 lbs and was curled up in its owners arms.

No sympathy for evacuees and there were many fleeing from the Eastern and Western coastal regions.