Very bad service always have to wait for long time...

Very bad service always have to wait for long time, the staff at desk just chat and chat and randomly walk of, there would be a massive queue and one staff servicing one person for ages no urgency no care for the queue no care what so ever, but for some reason theres like 5 staff at the door inviting you in and asking if u need help then pointing u to the information desk! 5 staff to point to a information desk that has one attendant! Seriously ???