Demia Jadusingh

Review of Little Moir's Food Shack

I went a week ago to celebrate my brothers promoti...

I went a week ago to celebrate my brothers promotion. We called for reservations and were told they didn't take reservations and to use an app. As I'm driving, my brother downloads the app and makes reservations. Our reservations says 15 to 30 mins. We arrive and meet the 2 hostesses at the front outside. She checks us in and reports we are the first on the list, we are next. We sit down DIRECTLY in front of her. Empty tables outside and several inside too (I went to the bathroom) fine. I sit back down outside and my brother said one by one she was sitting new people down who were walking in. I observe a couple say, can we get a table for 2? Hostess says sure and asks inside or outside, and sits them down. I asked her and she said you didn't say inside or outside... She never asked! So then again another couple comes and she sits them down inside too! By this point I'm irritated and I speak to the other hostess and I explain our frustration and she tells me to hold on. She comes back and sits us down at a high top towards the kitchen beside the bar. We were outside an hour and a half. Then no waiter realizes we are there until I flagged someone down for assistance. I'm really disappointed... The food is excellent but my experience was poor and unacceptable. What we supposed to be a great night celebrating a special moment with my brother while he was visiting... Turned into disappointment and frustration. We read many reviews and heard many great things and were excited to try it out for his celebration. I was hesitant to share this experience but don't want anyone else to experience what we did. It's unacceptable and the 2 young hostesses need coaching or more training on customer service.