tl;dr - Not only is Neptune overpriced, they also ...

tl;dr - Not only is Neptune overpriced, they also do not have excellent operations and you can do better.

Neptune talked my dying father into purchasing a "pre-need" package (including cremation services, transportation of remains, and an overpriced urn) and provided a "membership" card that no doubt gave him peace of mind and a sense of having handled affairs in advance of his death. After he passed, we called Neptune to start the process and they failed to inform us that the would need on-average 15 days from start-to-finish. We set a funeral date 9 days from the date of call, and because Neptune doesn't work on Sat-Sun, we discovered on Mon that Neptune could not actually meet our timing demands. As we proceeded to collect the necessary information for the Death Certificate, there were many back-and-forth emails with many inaccuracies and delays as their staff were busy with other clients. Finally, with relatives from Asia already flying in for the funeral, we lost confidence in their operation and despite the pre-paid services, we started dialing Yelp highly-rated mortuaries all morning -- so in the midst of our grief, we were calling firms saying, "Hi, I need a body burned in 6 days, can you do it?"

When we signed on with another Yelp highly-rated cremation service, we told them we were switching over from Neptune and they laughed and say "yeah, that happens a lot." That mortuary used Docusign to collect all the necessary information, was highly responsive, and picked up my father's body the same day we signed the contract! They are on track to meet their commitment for a fast turnaround funeral.

If you don't have a tight deadline, Neptune might be fine. But in our case, they couldn't provide assurances on a short timeline so it wasn't a good fit. I wish they had told that to us at the beginning and offered us other options.