Beverly Yapp

Review of Capital Brands, LLC

I purchased a Nutribullet 1000 Pro from this compa...

I purchased a Nutribullet 1000 Pro from this company thinking the operation flaws of the 900 model would be fixed. As I learned nothing was addressed in the new model. So I contacted the company to arrange a return since returns required an RA number. Once I got it, I learned I needed to pay shipping costs, which turned out to be $47 and that had to be shipped in 7 days. I called the company when I learned of the exorbitant return shipping costs to pay $30 for a return shipping label. Then I learned that they would not email the label to me but they would email Fed Ex to email me the label. I was told this arcane process would take 24 hours. After 9 days with NO label, I emailed customer service but got no response. After emailing a second time, I finally found a phone number and called them. I am now waiting once again for the rep to email the higher ups in their customer service telling them to email Fed Ex to tell them to email a return label to me. Clearly whoever is running this company does not care about customer service or keeping doen costs. They need to join the 21st century and include a return label with the product, then reduce the refund by the $20 return shipping charge. This would save complete alienation of customers and costs associated with the customer s time, their reps time and Fed Ex s time. Don t buy any product from this company. They are terrible as is the newe1000 product.